RETURN POLICY

1. Return Address

Please send all eligible returns to the following address:

5660 Lindbergh Ln, Bell, CA 90201, USA

2. Return and Exchange Policy

Customers may request a return or exchange within 30 days of receiving their order. Items must meet the applicable return and exchange eligibility requirements. Please contact our customer service team for return instructions before sending any items back.

3. Order Cancellation and Processing Policy

Customers may request to cancel their orders within 1 hour of placing the order.

Orders are generally processed within 1–3 business days after the order is placed.

If a customer submits a cancellation request before the order has been shipped, and the request is made within the 1-hour cancellation window specified on this website, the order may be canceled.

Once an order has been shipped, it can no longer be canceled. Customers may instead refer to our return policy to determine whether the order is eligible for a return.

We don't accept returns of customized goods.

Items that are non-refundable:

1. 360 Photo Booth Platforms and Cases
2. Photo Booth Shells and Cases, and Packages
3. Any parts with custom graphics, which include enclosures, custom logo prints, etc.
4. Any parts purchased separately

Please first read our warranty policy. If there are any accessories that fail, then contact our customer service and we'll help you solve the issue asap.

REFUNDS

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If, due to our reasons, the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.

Once your return is received and inspected, we will send you an email to notify you about your refund. Please allow 7 business days to see a refund in your PayPal Account.

If you are approved, your refund will be processed, and you will be sent a confirmation. The bank or payment processing service may take up to 3-7 business days to transfer the funds back into your account.

International shipments: Once we ship out your goods and offer you the tracking NO, but you fail to communicate with the shipping company to do Customs Clearance and receive the goods when they arrive in your country, the shipping company will destroy your package and you won't get refunded from us. And Go360Booth won't take the item back or reimburse you for the cost of the item or shipping.